Thinking Points: Turning Awareness Into Consistent Action Reflections After “The Patient. The Person. The Promise. The Problem.”

This course focused on the human experience of dentistry—how patients feel, how teams experience their work, and why some practices feel calm while others feel chaotic. The purpose of this follow-up is not to add more tasks. It’s to help you think clearly about what you’re seeing every day—and why it’s happening. Use the reflections below as conversation starters with your team or leadership, not as a scorecard.